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"Buyers and sellers alike have as much information at their disposal as Realtors do. If we stop educating our agents, we are planning for their failure to perform as money earners for them and for us."

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Builders and developers have a huge investment in their communities and should have the opportunity to know what their on-site agents are saying and doing on a day-in and day-out basis. Newlands Sales Consulting's shopping team is comprised of former on-site agents and understand the on-site sales process. They never look to catch an on-site agent doing something wrong- moreover, they look to catch them something right. Because of their experience and expertise, they rarely get caught. Les personally trains and supervises them, and has a large role in the report's development and ultimate grading.